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Services

What is jadecarver.co.nz

jadecarver.co.nz is a website owned and managed by Wayne Costar. All of the works of art, including the jewellery and all images in the gallery were designed and hand carved by artist and stone carver, Wayne Costar. If you are interested in having an original sculpture designed for you, please contact him through our contact page.

What does jadecarver.co.nz sell?

We sell hand-made carvings and works of art made from New Zealand jade and gemstones from around the world. They may be limited editions, one-of-a-kind or part of a range of the same design. That being said, due to the nature of hand-made stone carvings, each work of art is individual. Each stone we use will have unique characteristics, that may not been seen in any other piece.

How can I trust buying on jadecarver.co.nz?

We know that safety and trust are really important to you and being frequent online shoppers ourselves we take it seriously. When you purchase an item from us, we hold your payment safe until you tell us you’ve received your order.

 

When you use our services we understand that you’re trusting us with your information. We know that this is a big responsibility and work hard to protect your information. We have strong security features in place that continuously protect your information.

Buying

What forms of payment does jadecarver.co.nz accept?

We are accepting payments via Paypal.

Are my payments secure?

For your own safety we do not save any payment information. Payments are made directly through Paypal.

Like most major online financial services providers, PayPal deploys security tools like data encryption and anti-fraud technology to curb the risk of data fraud and to keep user data as secure as possible.

Shipping & Return

What is the shipping return?

The products are delivered directly from us to your doorstep.

If you have any concerns regarding your order, please reach out to contact us.

If you’re not happy you can return at your expense for a replacement or refund.

Which countries do we ship to?

We ship worldwide.

How much will the delivery cost me?

This is subjective depending on where the package is sent from and its destination. Delivery costs are clearly stated on the checkout page while buying.

International shipping by standard air unless courier is requested – $55 to USA. 

NZ shipping by courier post – $18 international, $10 Australia and $5 new Zealand.

*Some countries may charge customs and duties for your parcel. You are responsible for these customs and duties charges.

How long does it take normally for an order to arrive?

The delivery time depends on the distance between you and the creator. Our creators offer regional to worldwide shipping depending on the product. The expected delivery time is clearly stated on the product page, and on the checkout page.

The seller can select 4, 7,14 or 21 days for shipping and handling times. It will vary depending on the item as handcrafted goods may take more time to create and ship.

 

See the terms and conditions page for more specific information regarding delivery times.

 

Be sure to check out shipping company’s estimated delivery time when they send you the tracking number for your order.

Privacy & Policy

Information Collected or Received

Information about your computer hardware and software may be automatically collected. This information can include: your IP address browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the website.

Collection and use of personal information

jadecarver.co.nz collects and uses your personal information to operate its website and deliver the services you have requested.

 

When you place an order on the Site, you must provide your first and last name, a valid email address, phone number, billing address, shipping address, and credit card number. We will use this information to fulfill the order you place and to communicate with you about it.

 

We use your information for two purposes: (1) to fulfill the orders you place on the Site, (2) to answer any customer service inquiries that you may have.

Use of Cookies

The jadecarver.co.nz uses cookie to improve and personalise your experience on our site by remembering you or your preferences during your visit(s) to the site.

 

If a Site doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the Site. Our Site uses cookies to remember things like your preferences, shopping cart or to remember who you are on return visits.

 

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the jadecarver.co.nz services or websites you visit.